Welcome to our comprehensive FAQ section, dedicated to addressing all your inquiries regarding our men's and women's wig collections. This guide is designed to assist you at every step, offering detailed insights into natural and synthetic options, sizing adjustments, proper maintenance, and our streamlined ordering and shipping procedures.
Hair loss typically begins 15 to 20 days after your first chemotherapy session.Because of this, we gently encourage you to select your wig about ten daysbeforeyour treatments start. This ensures your piece is ready and waiting for you, offering peace of mind exactly when you need it most.
Wig prices range from €125 to over €1,000, depending on a few key factors:
Terms like "comfort rating," stars, and framework refer directly to the quality of the wig's interior.These details determine how comfortable the wig feels on your scalp and how easily the model adapts to your natural movements.
Most wigs come in a standard size of 56 cm.However, don't worry if you need a slightly different fit—the built-in adjustable straps allow you to modify the size to comfortably accommodate a head circumference from 54 to 58 cm.
Not all wigs are created equal: they can be either hand-tied or machine-made.Hand-tied wigs offer superior comfort and better breathability. To learn more about how they differ, check out our detailed guide on wig cap construction.
While human hair wigs provide an incredibly natural look and the freedom to style them just like your own hair, synthetic options offer a budget-friendly alternative that keeps its shape with minimal effort.
A lace front features a sheer, invisible mesh border that creates the perfect illusion of hair growing straight from your scalp. This gives you an incredibly natural look, making your wig virtually undetectable to anyone else.
Not at all! In recent years, synthetic fiber technology has come a long way.Today's advanced fibers deliver an incredibly natural look and feel, making your hair prosthesis look completely authentic.
Yes, absolutely. The internal adjustment system at the nape of the neck allows the wig to be tailored perfectly to your head size.If the hairpiece still feels a bit too loose despite adjusting it, we simply recommend adding a quick stitch for a flawless, secure fit.
Yes, you can absolutely wear a wig all day long!Just ensure you choose a well-fitting, comfortable model, and remember to give your scalp a little breathing room by taking a few breaks throughout the day
Yes, but it all comes down to the type of wig you choose.Human hair wigs give you the freedom to style them just like your own, whereas synthetic models require a bit of extra care. To keep those fibers looking flawless, always make sure to use the right products and tools!
When not wearing your wig, store it on a stand or in a box to preserve its shape. Avoid folding or compressing it, and make sure it is clean and completely dry before storing.
Yes, absolutely! You can confidently wear your wig in any weather. Thanks to the built-in adjustment system, your hair prosthesis conforms perfectly to your head shape, guaranteeing secure, optimal support no matter the conditions outside.
While you can technically wear your wig in the shower, we highly recommend removing it.This allows you to thoroughly wash your scalp for optimal hygiene. Plus, keep in mind that hot water can easily damage synthetic fibers, shortening the lifespan of your wig.
We generally advise against sleeping in your wig. Not only can it be uncomfortable, but the friction against your pillow can also damage the fibers. Instead, we highly recommend switching to a specially designed nightcap for bed—it's the perfect way to protect your scalp and any natural hair while you rest.
It’s completely normal to notice a little shedding over time, especially with frequent handling.However, if the hair loss becomes more noticeable, we highly recommend consulting a specialist for a professional touch-up or repair.
For synthetic wigs: Mix a shampoo specially formulated for synthetic fibers into cold water. To keep the fibers soft and fully protected, we highly recommend following up with a dedicated balm and conditioner.
For human hair wigs: Choose a moisturizing shampoo and treatment specifically designed for very dry or color-treated hair.
The lifespan of your wig comes down to two main things: quality and care.Generally speaking, human hair wigs offer greater longevity than synthetic models. When treated with the proper love and maintenance, a high-quality wig can beautifully last anywhere from several months to several years.
As a general rule, daily wig wearers should wash their piece once a week. Of course, this is an average guideline; you can easily tailor your washing schedule depending on your active usage and seasonal changes.
Always listen to your own needs and preferences.Everyone’s journey is unique, and the most important thing is to do what feels entirely right for you. If you ever feel unsure or have any doubts, please don't hesitate to reach out—we're always here to offer personalized advice and guidance.
Wearing a wig will not stunt your hair growth, provided you select an appropriate fit and maintain good scalp care.If you have specific medical concerns, consider consulting a dermatologist or healthcare provider.
Please check our return policy for specific conditions.Generally, wigs are eligible for return only if they are unworn and in perfect condition.
Yes, absolutely. All your payment information is fully protected by advanced SSL encryptionand processed through secure, industry-leading payment gateways.
If you encounter any difficulties, our customer support team is available to assist you. Do not hesitate to contact us at hello@nova-wigs.com
For your convenience, we accept a wide variety of payment methods.Please check our dedicated payment section for more details.
If you choose to pay via PayPal, you will be automatically redirected to the PayPal website at the end of your order.
Please note: In the event of a return or order cancellation, your refund will be credited directly to your PayPal account. You can then easily transfer these funds to your bank account via your PayPal settings.
If your PayPal account has been closed, we reserve the right to issue the refund to your bank account instead. Please note that refunds cannot be transferred to a different PayPal account.
You can securely pay using any of the following card networks:
Important Information:
For Europe: 4 to 12 working days with So Colissimo after receipt of your payment.
If you’re not home when your package arrives, a delivery notice will be left in your mailbox. You will then be able to collect your parcel from the nearest post office.
The post office will hold your package for 15 calendar days.If it is not collected within this timeframe, the parcel will automatically be returned to Nova Wigs.
If a package is not collected within the carrier's specified timeframe, it will be returned to Nova Wigs. In this event, we reserve the right to refund the price of the products only. Original shipping costs will remain the responsibility of the customer.
Yes, absolutely! Once your order ships, you will receive a confirmation email with a tracking numberso you can easily follow your package's journey every step of the way.
We offer a 14-day window from receipt of your order to return any items.If you are not satisfied with your purchase or the color, you are welcome to return it, provided it meets ourreturn conditionsand is returned in its original packaging.
